FAQs

Nalu, meaning “wave” in ‘Ōlelo Hawai’i, connects me to my roots and the stories that have shaped my life. Growing up on O’ahu, I watched the waves and saw how they symbolized the flow of knowledge, traditions, and identities across the Pacific. Our ancestors didn’t just navigate these waters; they used them to connect with one another, sharing stories and wisdom that have been passed down through generations.

As someone with both Pacific and Asian ancestry, I’ve experienced firsthand how these cultures blend and enrich each other. I believe that stories from both Oceania and Asia are essential to understanding our shared history and identity. The vibrant traditions of the Pacific Islands, combined with the rich cultural influences from Asia, have created a unique tapestry that is deeply personal to me, especially in Hawai’i.

At Nalu Books, I aim to share these stories—often untold but vital to who we are today. By bridging cultures through literature, I hope to inspire a deeper appreciation for the unique heritage of this region.

Oceania describes the geographic region that includes the islands and nations across the Pacific Ocean.  This describes the physical expanse and interconnectedness of the Pacific instead of just one group of people.

Pasifika offers a more inclusive way to refer to the people of the Pacific Islands. This term embraces and honors the diversity of cultures, identities and lived experiences of Pacific peoples. This helps to counter the common misconception that all Pacific Islanders are Polynesian.

Before colonization, the Pacific was not divided into Micronesia, Melanesia, or Polynesia. Our ancestors viewed the ocean as a unifying force, not a barrier. They voyaged between islands, sharing cultures and resources.

These terms acknowledge the shared heritage of all Pacific Islanders while respecting their diverse origins. When referring to someone from the Pacific, it’s best to ask how they prefer to be identified rather than assuming. This approach shows respect for individual identities and the diverse cultures within the Pacific.

BIPOC stands for Black, Indigenous, and People of Color. While “People of Color” is a broad term that includes all non-white individuals, the inclusion of Black and Indigenous specifically recognizes their distinct histories, struggles, and the ongoing systemic oppression they continue to experience.

At Nalu Books, representation means seeing ourselves authentically reflected in everything we consume—what we read, watch, listen to, and the resources we use to teach our keiki (children) and ourselves. It’s about amplifying primary sources and voices from within our communities, rather than those appropriating our cultures.

We prioritize inclusivity, giving space to voices that have been marginalized or silenced, and challenging narratives that misrepresent diverse experiences.

Representation is about empowering authentic voices to tell their own stories and shaping how future generations learn and grow.

Currently, we only ship to Hawai’i and all locations in the continental United States.

Orders over $50 are automatically eligible for free standard shipping in the United States. 

For any orders under $50, shipping fees are calculated at checkout, based on destination and weight.  We do our best to charge you as fairly as possible.

Bulk orders of 6 or more books, placed online may be subject to additional shipping costs and we’ll reach out to you prior to shipping to ensure shipping costs are agreeable.

Shipping times depend on your location and the shipping method selected. Orders are processed from Saturday through Wednesday and are typically shipped out on the following Friday.

However, please note that during holidays, shop closures, or special circumstances, there may be occasional delays. We appreciate your understanding and always do our best to get your order on its way as soon as possible!

You will receive a shipping confirmation and tracking numbers with up-to-date delivery information for all orders.

Based on the current transit estimates via USPS (these are not guaranteed):

(Standard) USPS First Class, Priority or UPS Ground: 1-3 business days

(Economy) USPS Media Mail: (West Coast) 2-5 business days (avg. 3 days)

(Economy) USPS Media Mail: (Rest of US) 3-10 business days (avg. 5 days)

We do offer in-person delivery for customers located within approximately 20 miles of our area. To ensure a convenient and safe exchange, we’ll coordinate a mutually agreed-upon public location and time for delivery.

If you’re nearby or a friend of the shop, feel free to reach out and we’ll do our best to accommodate your delivery needs. Please contact us before placing your order to discuss available delivery options.

We offer STORE CREDIT for eligible physical product returns.  Please see our Terms of Service for full details.

Physical Books: You have 14 days from the date of delivery to initiate a return for eligible physical books.

Shipping Costs for Return: You, the customer, is responsible for this cost.

How to Request a Return: To initiate a return, please contact our customer service team with your order number and reason for return via email.

Exchanges: We do NOT offer exchanges.  If you need a different item, please return the original purchase and place a new order for the desired item.  Refund

Customers have up to 24 hours after the order has been placed to cancel it.  To cancel your order, please go to your customer account or email us.

We do our best to ensure that your book arrives safely, but understand that these things happen.  Please contact us within 72 hours of delivery with photographic evidence.  We will handle claims on a case-by-case basis.

Yes!  If you’re picking up your order at an event we’re participating at or if you make arrangements with us, then you can pay with cash on delivery.

Just let us know when you place your order, and we’ll arrange for you to pay in person when you pick up your items.

Our digital products are for personal use only.

However, if you’re interested in using them for educational purposes in a homeschool co-op or school setting, please contact us to discuss licensing options. We’re happy to explore ways to support your educational needs.

Please contact us if you experience any issues accessing your digital products. We’re here to help!

Due to the instant access nature of digital products, we do not offer refunds. Please carefully review product descriptions before purchasing.

You will have indefinite access to download your purchased digital products.  We recommend downloading and saving them promptly.

We offer pre-loved and discounted books with disclosed imperfections.  These items are sold “as-is” and are not eligible for return or refund due to the disclosed imperfections.

Pre-loved books are gently used books, but still in sellable condition.